Frequently Asked Questions

Luminous Living Ltd offers heart-centred, earth-based shamanic healing and spiritual mentorship, training and healing. We guide individuals toward soul-led, bespoke healing experiences, shamanic training, ceremonial cacao work, and transformational practices.

Our services are provided by experienced shamanic practitioners committed to ancestral wisdom, rewilding, and deep spiritual transformation. We maintain a travel-based practice serving clients across the UK and Europe.

We are based in Southend on Sea, Essex.  All 1:1 healings and training is done from our Southend Retreat unless booked by a 3rd party.  We are UKbased and operate nationwide. Our practitioners travel extensively, often working at retreats and venues across the UK and Europe, which allows us to bring healing directly to you.

We specialise in shamanic healing, spiritual mentorship, earth-based practices, guided shamanic journeys, ceremonial cacao work, Luminous Ecstatic Dance (LED), and bespoke training programs tailored to individual and group needs. 

Our digital shamanic journeys include MP3 audio files for guided shamanic journeys and healing work, teaching videos, and comprehensive PDF manuals. They're designed to support your personal healing and spiritual development. 

No. All shamanic journey downloads, LED sets, tutorial videos, and PDFs are final sale once accessed. At checkout, you must consent to immediate access and acknowledge this eliminates your 14-day cancellation right under UK Consumer Contracts Regulations 2013. 

UK law allows us to eliminate the cooling-off period for digital content when you expressly consent to immediate access. This protects our intellectual property while providing instant access to your healing tools.

Contact us at info@luminousliving.co.uk within 48 hours if you experience file corruption, download failure, or content that differs from our description. We'll provide working replacements or refunds for genuine technical faults only. 

LED Is an ecstatic dance, facilitating movement, release, and connection to your inner self and collective energy in a safe, sacred container. LED runs events online, in Southend on Sea, Essex, UK and at a variety of festivals and locations in Europe. 

Our tiered policy reflects the extensive preparation required for bespoke experiences:

•       More than 4 months notice: 75% refund (less £25 admin fee)

•       2-4 months notice: 50% refund (less £25 admin fee)

•       Within 2 months: No refund due to preparation costs and inability to resell spaces 

Our services require extensive preparation, energy work, and resource commitment. We maintain small groups and don't overbook, so late cancellations directly impact our ability to serve others and cover preparation costs.

For hygiene and safety reasons, opened/unsealed cacao cannot be returned. If sealed and purchased online, you have 14 days from delivery to notify us for return (you pay return postage). Faulty items will be replaced or refunded.

Medicine Wheel training programmes can be paid via payment plans.  All courses must be paid for in full prior to the course commence date.  Contact us for larger programs to discuss staged payment options.

As traveling practitioners, each booking involves complex travel coordination, retreat schedules, shared healing space allocation, and route optimization. Short-notice changes disrupt multiple clients and operational logistics. 

Due to travel complexity and bespoke preparation:

• More than 14 days notice: 75% refund (less £25 admin fee) or complimentary reschedule within 12 weeks
• 7-14 days notice: 50% refund (less £25 admin fee) or reschedule with £25 fee
• Less than 7 days notice: No refund or reschedule available

Stable internet connection, camera/microphone capability, and a quiet, private space. You may wish to lay down somewhere comfortable for the session.  We will connect on Teams, which you will receive a link for prior to the session.

Serious illness, bereavement, or other genuine emergencies with supporting documentation (medical certificates, death certificates). However, refund ability remains limited by committed travel arrangements affecting multiple clients. 

Any touch is completely consensual and optional. Shamanic tools such as crystals, feathers, and shakapa leaves are used on clients, however we can work above your body with no touch should you prefer this. Please communicate your boundaries before and during sessions.

Most services, shamanic training courses and LED’s (Luminous Ecstatic Dances) are for ages 18+.  

Family-friendly offerings suitable for children and adults age 6 upwards will be clearly marked as ‘Family Friendly;’  For example, if Luminous Living Ltd is facilitating ceremonies at festivals, retreats or charity bookings where children are present. Our facilitators are trained and insured to work with children age 6 upwards and are DBS checked.  Unless clearly stated otherwise, please assume all events are age 18+

1:1 sessions for children and young adults ages 6 - 18 can be booked with a parent or guardian being present for drop off and pick up to each session.  

Many venues are accessible, but facilities vary. Email your requirements before booking so we can advise on suitability and arrangements.  There is no wheelchair access at our Southend Office.

Yes you will receive a certificate of completion  for The Bridge Introduction to Shamanism course, The Luminous Medicine Wheel South, West, North and East Training programmes also provide a certificate of completion. Check individual program descriptions for more information.

Each event listing specifies what's included (all shamanic materials, tools,). It is always recommended to bring your own water flask and snacks as healing is hungry work. Food and water is also good for grounding and replenishing you after sessions and during training retreats. Contact us if you need clarification before booking. 

We have contingency plans for weather dependent activities. Severe weather cancellations such as Tsunami or Hurricanes follow our standard cancellation policy with full refunds or transfers.  Other than that, the ceremony always goes on, come rain or shine!

Yes, we offer ultimate plans which include 1:1 healings, shamanic starter kits, downloadable healing journeys, teaching and healing manuals, Bimonthly Luminous Community Teams meetings, confidential sharing Whatsapp Groups, online private and group ceremonies, and much more. Contact us to discuss extended support and spiritual guidance options. 

Subscribe to our newsletter, keep an eye on new products listed in our shop and bookings system and follow our social media channels for first announcements of new courses, workshops, and special offerings. 

No.  All bookings must be made through the bookings tab, upon receipt of session booking, we will contact you if any further information is needed. Every session is unique and every client completes a client form upon arrival which is then gone through with our trained practitioners. This ensures that we are working with what you are presenting with at that time and that consultation along with the shamanic mesa will determine what work is done in that session.