Luminous Living Limited – Website Terms and Conditions
Last updated: 13 September 2025
1. Introduction
Welcome to Luminous Living Limited. By accessing or using our website (www.luminousliving.co.uk), you agree to be bound by the following Terms and Conditions. These govern your use of our services, purchases, and interactions with our platform.
2. Company Information
Luminous Living Limited is a UK-based wellness and lifestyle company offering physical products, digital content, and bespoke services. Our registered office is located in Leigh-on-Sea, England.
3. Account Registration & Guest Checkout
Our website is built on the OpenCart platform, allowing you to:
- Checkout as a guest without creating an account
- Create a personal account for faster checkout, order tracking, and access to exclusive offers
By creating an account, you consent to receive promotional emails and special offers from us. You may opt out at any time by emailing: info@luminousliving.co.uk
4. Privacy (For full information regarding this please refer to our privacy policy)
We respect your privacy and are committed to protecting your personal data. When you register or make a purchase, we collect necessary information to process your order and improve your experience.
- Data Use: Your data is used for order processing, account management, and marketing (if opted in).
- Marketing Consent: Account holders may receive promotional emails unless they opt out.
- Opt-Out: To stop receiving marketing communications, email info@luminousliving.co.uk with your request.
- Data Protection: We comply with the UK GDPR and Data Protection Act 2018.
5. Shipping & Delivery
We offer reliable delivery services across the UK. Key details include:
- Flat Rate: £8.00 for orders up to 1kg
- Free Shipping: Orders over £200 qualify for free delivery
- Courier: Royal Mail Tracked service is our primary delivery method
- Dispatch Time: Orders are processed within 1–2 business days
- Delivery Timeframe: Typically 1–3 business days within the UK
- Alternative Carriers: In exceptional cases, we may use other reputable couriers
6. Refunds & Returns
Our returns policy is designed to comply with UK consumer law while respecting the nature of our products and services.
Physical Products (e.g., Cacao)
- Unopened Returns: You may return sealed items within 14 days of delivery
- Opened Items: Cannot be returned for hygiene reasons unless faulty
- Faulty Goods: Contact us within 24 hours with photographic evidence for refund or replacement
Digital Products (e.g., MP3s, PDFs, Videos)
- Final Sale: No refunds once accessed or downloaded
- Consent Required: You must confirm understanding of this before purchase
- Technical Faults: Contact us within 48 hours for replacement or refund
Services (e.g., Ceremonies, Training, Healing Sessions)
- Date-Specific Services: Exempt from 14-day cooling-off period
- Cancellation Tiers:
- 4 months: 75% refund (less £25 admin fee)
- 2–4 months: 50% refund (less £25 admin fee)
- <2 months: No refund
- Transfers: Allowed with written notice; fees may apply
- Exceptional Circumstances: Considered individually with documentation
7. Payment Terms
- All prices are listed in GBP
- Payment is required at checkout via secure payment gateways
- We reserve the right to cancel orders due to pricing errors or stock issues
8. Intellectual Property
All content on our website—including text, images, videos, and downloadable materials—is the property of Luminous Living Limited or its licensors. Unauthorized use is prohibited.
9. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages arising from your use of our website or services. Our liability is limited to the value of the purchased product or service.
10. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.
11. Contact Information
For questions, cancellations, or support, contact us at info@luminousliving.co.uk